Nationwide FREE SHIPPING on all orders over $60

FAQ

Commonly Asked Questions

What is the difference between a Starter Box and an Essentials Box?
The main difference between the two boxes is that the Starter Box ships with an aluminum easel and a set of 5 paintbrushes. The Essentials Box is for customers that have their own easel and paintbrushes (or have painted with us before).
What devices can I watch the video tutorials on?
Our video tutorials can be played on any web enabled device of your choice (phone, tablet, laptop or TV - if you can watch YouTube or Vimeo videos on it you can watch our tutorials on it)
I have never painted before (or I haven't painted in a long time) - can I really create my own painting?
We pride ourselves in providing digital video tutorials that can be followed by anyone, regardless of skill level. Our instructors teach our experiences in a step-by-step manner which makes it very easy to follow along.
Won't this experience cause a mess?
We provide disposable aprons with all of our experiences and wrap each of our canvases in a wrapping paper that can be reutilized as a place mat beneath your easel.
How do I get access to the video tutorial?
We email you with a unique link that allows you to access your video content.  Access to the content will last for 10 weeks.  The Painting to Gogh service and content is for your personal and non-commercial use please do not share the unique hyperlink that is tied to your order (if the link is illegally shared access will be revoked).
When will I receive my shipment?
Painting to Gogh operates from Chicago, IL - delivery dates may vary based on the delivery location. We offer Home Delivery FedEx shipping which includes Saturday delivery. Please reference the map below for shipping estimates:
Can I track my order?
Yes, as soon as we ship the order out, you will receive a tracking number for FedEx.
How much is shipping?
Shipping is FREE on all orders over $60, if your order is not over $60 we offer flat shipping throughout the Contiguous US at $10.  We provide FedEx Home Delivery shipping.
How do I play the video?
Click on the link in the confirmation email - the link will redirect you to a Painting to Gogh page which has a video player embedded.  Simply click the play button and follow along!
How do I extend access to the video tutorial?
In most cases our customers finish the painting within 10 weeks of purchasing the product. We understand that you may have an emergency, or might not get around to doing the painting for some time. For inquiries about extending access time to videos please email customersupport@paintingtogogh.com
Why does my video start and stop (buffer) during playback?
If you’re experiencing excessive buffering during playback, it’s probably because your Internet connection cannot support continuous playback of the selected video quality. Switch to “Auto” in the quality menu if available. This will allow the player to select the best quality video file to stream. If “Auto” is not available, switch to one of the lower quality options. 

What browsers does Painting to Gogh work with?
We support Chrome, Safari, Firefox, Opera, and Internet Explorer. Whichever browser you prefer, please use the most up-to-date version available to ensure that everything on the site works smoothly — like butter!
How can I contact Painting to Gogh?
You can contact us by sending an email to customersupport@paintingtogogh.com or you can send us a message using the chatbox at the bottom right of this screen
How can I get a refund?
Please email all refund requests to customersupport@paintingtogogh.com. Please be sure to include your name, order number and the reason for refund request in your email.
How do I gift someone a painting experience?
If you would like to gift someone a painting experience enter in their email address as the default email during checkout (in the order notes section please let us know that it is a gift).  Alternatively, we sell digital gift cards as well.
Do you ship Starter Boxes for groups larger than 8?
You have the option of grouping together multiple quantities of our Starter Boxes, if you have a larger group event you can contact us for custom orders as well.
What kind of paints are included in the boxes?
Our experiences provide non-toxic acrylic paints. They are safe to use by kids and pregnant women.