Commonly Asked Questions

What is the difference between a Starter Kit and an Essentials Kit?
The Starter Kit is for individuals and groups who do not have art materials of their own and want to learn how to paint.  The main difference between the two kits is that the Starter Kit ships with an aluminum easel and a set of 5 paintbrushes (we offer tiered pricing, the bigger the group the cheaper the price). The Essentials Kit is for customers that have their own easel and paintbrushes (or have painted with us before).
What devices can I watch the video tutorials on?
Our video tutorials can be played on any web enabled device of your choice (phone, tablet, laptop or TV - if you can watch YouTube or Vimeo videos on it you can watch our tutorials on it)
I have never painted before (or I haven't painted in a long time) - can I really create my own painting?
We pride ourselves in providing digital video tutorials that can be followed by anyone, regardless of skill level. Our instructors teach our experiences in a step-by-step manner which makes it very easy to follow along.
Won't this experience cause a mess?
We provide disposable aprons with all of our experiences and wrap each of our canvases in a wrapping paper that can be reutilized as a place mat beneath your easel.
How do I get access to the video tutorial?
Login to your account on Painting to Gogh and a link will be visible under your recent purchases.  Access to the video will last for 6 weeks after you receive your painting supplies.
When will I receive my shipment?
Painting to Gogh operates from Chicago, IL - delivery dates may vary based on the delivery location. We offer standard ground FedEx shipping which includes Saturday delivery. Please reference the map below for shipping estimates:
Can I track my order?
Yes, as soon as we ship the order out, you will receive a tracking number for FedEx.
How much is shipping?
Shipping is FREE on all orders over $60, if your order is not over $60 we offer flat shipping throughout the Contiguous US at $10.
How do I play the video?
Click on the link in the confirmation email - the link will redirect you to a Painting to Gogh page which has the video player embedded. Log into your account, and then simply press the play button.
How do I extend access to the video tutorial?
In most cases our customers finish the painting within 6 weeks of purchasing the product. We understand that you may have an emergency, or might not get around to doing the painting for some time. For inquiries about extending access time to videos please email customersupport@paintingtogogh.com
Why does my video start and stop (buffer) during playback?
If you’re experiencing excessive buffering during playback, it’s probably because your Internet connection cannot support continuous playback of the selected video quality. Switch to “Auto” in the quality menu if available. This will allow the player to select the best quality video file to stream. If “Auto” is not available, switch to one of the lower quality options. 

What browsers does Painting to Gogh work with?
We support Chrome, Safari, Firefox, Opera, and Internet Explorer. Whichever browser you prefer, please use the most up-to-date version available to ensure that everything on the site works smoothly — like butter!
How can I contact Painting to Gogh?
You can contact us by sending an email to customersupport@paintingtogogh.com or you can send us a message using the chatbox at the bottom right of this screen
How can I get a refund?
Please email all refund requests to customersupport@paintingtogogh.com. Please be sure to include your name, order number and the reason for refund request in your email.
How do I gift someone a painting experience?
If you would like to gift someone a painting experience, please purchase a gift card from our Catalog. Once you have checked out, you will receive a gift card code via email. Forward that email with the code, to the person of your choosing. The person receiving that code can then use it during their checkout process, to get discount on their purchase.
Do you ship Starter Kits for groups larger than 8?
You have the option of grouping together multiple quantities of our Starter Kits, if you have a larger group event you can contact us for custom orders as well.
What kind of paints are included in the kits?
Our experiences provide non-toxic acrylic paints. They are safe to use by kids and pregnant women.